Effective Date: 15-06-2025
At Query and Buy, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our website and services.
By using our platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a. Personal Information
We collect personal details you provide during registration or when using our services, including but not limited to:
- • Name
- • Email address
- • Phone number
- • Location (City/Emirate)
- • Profile photos or business logos
- • Service preferences
- • Payment information
b. Service Usage Data
We collect data on how you interact with our platform, such as:
- • Pages visited
- • Services viewed
- • Quotes requested or provided
- • Device and browser information
- • IP address
- • Time and date of access
2. How We Use Your Information
We use the collected data to:
- • Connect users with relevant service providers
- • Facilitate communication between users and providers
- • Process transactions securely
- • Improve platform functionality and user experience
- • Send updates, promotions, and service-related communications
- • Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- • Verified service providers when you submit a service request
- • Third-party partners for secure payment processing, analytics, or email communication
- • Government authorities, when required by law or to enforce our Terms of Use
4. Data Retention
We retain your information for as long as your account is active or as necessary to:
- • Provide services
- • Comply with legal obligations
- • Resolve disputes
- • Enforce our agreements
5. Cookies & Tracking Technologies
We use cookies and similar tracking tools to enhance your experience, including:
- • Remembering your preferences
- • Understanding user behavior
- • Offering personalized recommendations and promotions
You can control cookie preferences through your browser settings.
6. Data Security
We implement industry-standard security measures to protect your data, including:
- • SSL encryption
- • Secure server hosting
- • Restricted access to personal information
However, no method of transmission over the Internet is 100% secure.
7. Your Rights
You have the right to:
- • Access the personal data we hold about you
- • Correct inaccurate or outdated information
- • Request deletion of your account and data
- • Opt out of marketing communications at any time
To exercise these rights, contact us at info@queryandbuy.com.
8. Children's Privacy
Query and Buy is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through a notification on our platform.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact: