Legal

Privacy Policy

Last updated June 2026

This Privacy Policy explains how Query & Buy ("we", "us") collects, uses, and protects your personal data when you use our marketplace. We are committed to handling your data responsibly and in line with the UAE's Personal Data Protection Law (PDPL).

Information we collect

Account data — name, username, email, and (if provided) phone number and emirate.
Content you create — listings, photos, messages, offers, and reviews.
Usage data — pages viewed, searches, and listings you view, used to improve discovery and recommendations.
Device data — basic technical information needed to operate and secure the service.

How we use your data

To operate the marketplace — publishing listings, enabling chat, offers, and orders.
To keep the platform safe — moderation, fraud prevention, and enforcing our rules.
To improve the product — analytics, recommendations, and trending searches.
To communicate with you — transactional emails and notifications you've enabled.

What we share

We do not sell your personal data. Your public profile and listings are visible to other users. Contact details are shared only after both parties confirm a deal. We use trusted service providers (for hosting, database, AI processing, and email) who process data on our behalf under appropriate safeguards.

Data retention

We keep your data for as long as your account is active or as needed to provide the service and meet legal obligations. You can request deletion of your account and associated personal data.

Your rights

You have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact [email protected].

Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage optional cookies at any time via the consent banner.

Contact

Questions about this policy? Email [email protected] or visit our Contact page.

This policy is provided for a beta product and should be reviewed by qualified legal counsel before commercial launch.